Warranty Terms & Conditions

Warranty Coverage
Our warranty covers manufacturing defects. The specific warranty period for each product may vary and will be clearly stated in the product advertisements on our official pages.

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Warranty Claim Process
To initiate a warranty claim, customers must:

• Provide the serial number of the product.

• Submit the original receipt or proof of purchase.

• Contact us to request a warranty claim.

 

Warranty Exclusions
The warranty does not cover:

• Products with a missing or altered serial number.

• Products that have been disassembled, repaired, serviced, or modified by anyone other than an authorized Phene technician.

• Damage caused by misuse, abuse, unauthorized repairs, or modifications.

• Normal wear and tear, such as battery depletion or external part damage.

• Damage resulting from accidents, natural disasters, or external factors (e.g., water, fire, electrical surges).

• Transportation costs for returning the item to Phene for inspection or service.

 

Repairs, Replacements, Returns, and Refunds
If a product is found to be defective within the warranty period, it will be repaired, replaced, or refunded based on the evaluation of the product.

• If the product is beyond repair, customers are entitled to a replacement.

• If we are unable to provide a replacement, a refund will be offered.